Contact Our Team

Book a Tour

Please note that tours are currently offered only at our Samrand facility. Complete the form to request a visit, and our team will assist you with the scheduling.

FAQs

Find quick answers to some of the most common questions about our data centre services, facility access, and how we operate. If you need further assistance, feel free to contact our team.

How do I log an access request?

Registered customers can send an email to our 24/7 Network Operations Centre.

Are on-site technicians available?

Yes, we have technicians available to assist with Remote Hands support 24/7.

How is power charged for?

Power consumption is charged on a kW per hour basis via dual smart-meter power distribution units. You can estimate usage with our Energy Calculator.

How do I arrange for biometric access?

Your account manager will assist with the vetting and onboarding process for biometric access.

Which Internet Exchanges can I connect to?

We offer an on-site JINX peering point as well as remote NAP Africa peering.

How does DPA handle disaster recovery?

We offer geographically diverse facilities, failover systems, real-time monitoring, remote hands, and redundant power and cooling for business continuity.

Does DPA offer remote infrastructure management?

Yes, our Remote Hands service provides 24/7 assistance with hardware installations, checks, and troubleshooting.

Can I access the data centre 24/7?

Yes, our clients have access to the data centre at any time.

Who can access my equipment?

Clients nominate authorised staff, who are vetted and enabled on our biometric access control system.

Can I install my own fibre interconnect?

Yes. Customers can install their own fibre interconnects within their racks, while DPA staff handle cross-connects to external network providers.

Can I bring my own provider or carrier?

Yes, we are a fully carrier-neutral facility. Licensed service providers are welcome.

How does DPA ensure uptime and reliability?

We ensure 99.982% uptime through 2N power resilience, advanced UPS systems, backup generators, N+1 cooling, and fault-tolerant modular design.

What security measures are in place?

Our multi-layered security includes 24/7 CCTV, biometric access, dual NOC monitoring, and ISO 27001 certification for information security.

What are Dedicated Customer Pods?

Dedicated Customer Pods are private, performance-optimised data centre segments offering enhanced security, operational control, and scalability.

Still Have Questions?

Explore our Resource Centre for in-depth information, helpful guides, and answers to commonly asked questions.